Refund policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mayletlima0987@gmail.com.
FINAL SALE POLICY
At Flying Dove Miami, each piece is carefully customized and crafted exclusively for every client, based on her measurements, preferences, and desired style.
Due to the personalized nature of our products, all sales are final.
We do not accept returns, exchanges, or refunds under any circumstances.
Before delivery or shipment, each client receives a final approval video to review her piece. Once approved and delivered or shipped, the order is considered fully accepted and completed.
Additionally, for hygiene and safety reasons, we cannot accept any items that have been handled, tried on, or worn, as hair products can absorb odors, sweat, and external factors.
By making a purchase, whether online or in-store, the client acknowledges and agrees to this policy in full.
FINAL SALE POLICY
En Flying Dove Miami, cada pieza es cuidadosamente personalizada y confeccionada exclusivamente para cada clienta, de acuerdo con sus medidas, preferencias y estilo.
Debido a la naturaleza personalizada de nuestros productos, todas las ventas son finales y no reembolsables.
No aceptamos devoluciones, cambios ni cancelaciones bajo ninguna circunstancia.
Antes de la entrega o envío, cada clienta recibe un video de aprobación final para revisar y validar su pieza. Una vez que la clienta aprueba el producto, la orden se considera confirmada, aceptada y no sujeta a modificaciones ni reclamaciones posteriores.
Por razones de higiene y seguridad, no podemos aceptar productos que hayan sido manipulados, probados o utilizados, ya que el cabello puede absorber olores, sudor y factores externos.
Al realizar una compra con nosotros, ya sea en línea o en nuestra boutique, la clienta reconoce haber leído, entendido y aceptado esta política en su totalidad.